1. What types of injuries do you treat under ICBC claims?
We specialize in treating injuries related to motor vehicle accidents, including:Whiplash and soft tissue injuriesConcussions and post-concussion symptomsNeck and back painMusculoskeletal injuriesNerve-related conditionsBalance and coordination issuesFunctional and mobility limitations after an accident
​2. What does an occupational therapist do for ICBC patients?
Occupational Therapists (OTs) help you return to your normal daily routine after an accident. This may include personal care, household tasks, driving, and work duties. They also assess cognitive and functional abilities to support your recovery. 
3. Do you provide ICBC-approved assessments?
Yes. We offer a range of ICBC-focused assessments, including cognitive evaluations, functional capacity assessments, and return-to-work planning to support your claim and recovery. 
4. Can you help with returning to work after an accident?

Absolutely. We design gradual return-to-work programs based on your condition and job demands, helping you safely transition back to your workplace. 
5. Do you offer home or equipment assessments?
Yes. We assess your home environment and recommend modifications, assistive devices, or ergonomic solutions to improve safety and independence during recovery.
6. What is active rehabilitation, and how does it help?
Active rehabilitation is a structured exercise program led by a registered kinesiologist. It focuses on restoring strength, mobility, and endurance after a car accident, helping you return to your pre-injury level of function.
7. Is treatment covered by ICBC?
Yes. ICBC provides pre-approved coverage for certain rehabilitation services after a motor vehicle accident. This typically includes:25 physiotherapy sessions12 kinesiology (active rehabilitation) sessionsThese sessions are available within the first 12 weeks following your accident. Additional treatment may be approved based on your therapist’s clinical recommendations and your recovery progress.
8. How do I start treatment after a car accident?
Getting started is simple: contact our clinic and provide your ICBC claim number. You can begin treatment right away—no doctor’s referral is required.
9. What if my accident happened more than 12 weeks ago?
You are still eligible for treatment. We can submit a request to ICBC for additional funding based on your current condition and clinical needs.
10. Do you communicate with ICBC on my behalf?
Yes. Our team can coordinate directly with your ICBC adjuster, submit reports, and manage treatment approvals so you can focus on your recovery.
11. Do you offer direct billing for ICBC claims?
Yes. We bill ICBC directly for approved services, so you typically won’t have to pay out of pocket for covered treatments.
12. How do I book an appointment?
You can book by phone, email, or online. We offer flexible scheduling, including early morning and evening appointments, to accommodate your needs.
13. What should I bring to my first appointment?
Please bring your ICBC claim number Any medical reports or imaging (if available)Comfortable clothing for movement-based assessment 
14. What is your cancellation policy?
We require at least 24 hours’ notice for cancellations. Late cancellations or missed appointments may be subject to a fee, as this time is reserved specifically for you.